For digital citizens — nomads, founders, entrepreneurs, expats & creators. Launching in Bali. Bangkok & Singapore next.

⭐⭐⭐⭐⭐ 5,000+ digital citizens already joining

Need help? We are here to help you.

General Support & Questions

🚨 Urgent Matters

Businesses:
Use your dedicated group chat with your Account Manager.

Users:
Contact us via Instagram DM, email, or inside the GoLoca app.

Instagram · @goloca.app Email · info@goloca.app

🐞 Bug & Error Report

Report technical issues or unexpected behavior.

Report a Bug

💬 Normal / Non-Urgent

General questions, partnerships, or press inquiries.

info@goloca.app

💡 Ideas & Feature Requests

We actively build based on community feedback.

Submit an Idea

🌍 About GoLoca

Built by a globally distributed team shaped by life on the road. We collaborate with travelers, creators, and local communities worldwide.

Office hours:
Monday – Friday
09:00 – 17:00 (CET)

Thank you for being part of GoLoca and helping us build a borderless future.

📣 Follow GoLoca

Updates, features, community stories & launches.

In-App functionalities: Reporting & Blocking

GoLoca Users Support & Safety

1. In-App Support (Primary Channel)

GoLoca’s primary support channel is built directly into the app to ensure fast routing and proper handling of requests.

Path in app:
Settings → Support & Feedback

1.1 FAQs

Users are encouraged to check the FAQs before contacting support. This helps resolve common questions quickly and keeps support accessible for everyone.

Self-service answers
Reduces inbound support load
First stop for non-urgent questions

1.2 Contact & Feedback

For matters that are not urgent, users can contact the GoLoca team directly via email.

Selecting Contact & Feedback opens the user’s default mail client and sends an email to:

📧 info@goloca.app

General questions
Account issues
Product feedback
Non-urgent requests

Response target: within 24–48 hours (business days). All messages are acknowledged, even if resolution takes longer.

2. Reporting a User (Safety & Moderation)

GoLoca provides in-app tools to report inappropriate behavior and protect the community.

Go to the user’s profile
Tap the three-dot menu (top right corner)
Select Block to immediately block the user (optional but recommended)
Tap Report
Fill in the report details and submit

What Happens After a Report

All reports are received and reviewed by the GoLoca moderation team.

Cases are assessed based on:

Community Guidelines
Zero-Tolerance Policy
Severity of the behavior
Evidence provided

Possible Moderation Actions

Warning
Temporary suspension
Permanent ban
Content removal

Important Principles

User safety always comes first
No tolerance for harassment, scams, hate, or abuse
All reports are handled confidentially
Moderation outcomes are not disclosed to other users

By reporting responsibly, you help us keep GoLoca safe, respectful, and welcoming for everyone.

General FAQ's

Frequently Asked Questions

Find quick answers about GoLoca support, safety, reporting, and how to get help. If your question isn’t listed, feel free to contact us.

How do I contact GoLoca support?

The fastest way is through the GoLoca app via Settings → Support & Feedback. For non-urgent questions, you can also email us at info@goloca.app.

Where can I find answers to common questions?

Most common questions are answered on our FAQ page. We recommend checking this first as it often provides the fastest solution.

👉 https://goloca.app/contact/

What is the best way to get help for non-urgent issues?

For non-urgent matters such as feedback or general questions, please email info@goloca.app. We respond within 24–48 hours on business days.

How long does it take to receive a response?

Our response target is within 24–48 hours, Monday to Friday. All messages are acknowledged, even if resolution takes longer.

How do I report another user?

Go to the user’s profile, tap the three-dot menu in the top-right corner, optionally block the user, then tap Report and submit the details.

What happens after I report a user?

Reports are reviewed by the GoLoca moderation team based on our Community Guidelines, Zero-Tolerance Policy, severity, and evidence provided.

Will the reported user know I reported them?

No. All reports are handled confidentially, and your identity is not shared.

What actions can GoLoca take after a report?

Actions may include warnings, temporary suspension, permanent bans, or content removal depending on the case.

What behavior is not tolerated on GoLoca?

Harassment, scams, hate speech, abuse, or unsafe behavior are not tolerated. User safety always comes first.

How do I block a user?

Open the user’s profile, tap the three-dot menu, and select Block. Blocked users can no longer interact with you.

I found a bug. What should I do?

Please report bugs via our official bug report form available in the app and on the website. This helps us resolve issues faster.

Can I suggest new features?

Yes. Feature requests can be submitted through our Feature Request form. We actively build based on community feedback.

Is social media an official support channel?

No. Social media is not an official support channel. Support-related questions are redirected to the app or email.

What should I do if I feel unsafe?

Block the user immediately and submit an in-app report with as much detail as possible. Safety-related reports are prioritized.

Why does GoLoca encourage in-app support?

In-app support allows better routing, faster handling, and stronger privacy protection, helping us keep the platform safe and reliable.